Operations Management, Manager

Company Description Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.

Job Description:
What this Job Entails:
The Operations Management Manager oversees an organization’s daily business activities. They are responsible for managing its resources, developing and implementing an operational plan and ensuring that procedures are carried out properly. Additionally, the Operations Management Manager regularly evaluates organizational efficiency and makes necessary changes to maximize staff productivity. The role will be responsible for assessing the needs of the company and finds ways to contribute to the big picture by ensuring daily operations run smoothly and as efficiently as possible.

Scope:

• Works on issues of diverse scope where analysis of a situation or data needs evaluation of multiple factors, including a familiarity with current business trends.
• Follows processes and operational policies while selecting methods and techniques for obtaining solutions.
• Acts as advisor to subordinates to meet schedules and/or resolve technical problems.
• Develops and administers schedules, performance requirements.
• May have budget responsibilities.

Your Roles and Responsibilities:

• Defining, implementing and revising operational policies and guidelines for the organization
• Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs
• Working with the human resources department to develop and implement staff evaluations
• Liaising with departmental heads to develop financial plans and ensure company-wide compliance
• Keeping track of the company's revenue margins and conducting budget reviews to maximize profits
• Manage a diverse group of employees
• Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place
• Overseeing client support services
• Managing procurement and resource allocation
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience
• Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.
• Must be able to lead a cooperative effort among members of a project team.
• Superior knowledge of industry regulations and operational guidelines
• In-depth knowledge of data analysis software
• Working knowledge of customer relationship management (CRM) packages
• Proven knowledge of performance evaluation metrics in a business setting
• Outstanding negotiation skills
• Excellent interpersonal, written and oral communication skills
• Demonstrated success innovating solutions to increase productivity and profitability.

Preferred Qualifications:
Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options
• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
• Introduction to new ways of working and awesome technologies
• Career paths to help you establish where you want to go
• Focus on internal promotion and internal mobility - we love to build teams from within
• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
• Education Assistance
• Dedicated management to provide you with on point leadership and care
• Numerous on the job perks
• Market competitive compensation and insurance, health and wellness benefits

Additional Information Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, relig