Descrição
Company Overview:
Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services
Job Overview:
Milestone Technologies, Inc. is seeking a Help Desk Technician to support the management of IT Operations. This position is responsible for maintaining quality IT Help Desk services and driving change for the business.
How You Will Make An Impact:
- Provide hardware and software IT support and technical education to end users remotely
- Troubleshoot hardware in a Google workspace setting (gmail, google drive and google docs) and printer devices via chat, video conference, phone and keep an excellent record using the ServiceNow ticketing system
- Triage, assign, resolve, and escalate incoming tickets, phone calls, and chat messages
- General network troubleshooting for connectivity issues with VPN, secure Wi-Fi, and wired connectivity to the internal network
- Onboarding administration of new hires including building user accounts and providing access as needed
- Examine, design, and implement new internal procedures to improve office procedures
- Solve issues, drive enhancements, and improve support for all IT-related functions on a day to day basis
What You Will Need To Succeed:
Technical Qualifications:
- A deep understanding of root cause analysis
- Strong understanding of Google Workspace
Working knowledge of the below systems:
Active Directory administration
- Gmail and basic mail server troubleshooting
- MDM and Device Enrollment
- Multi-factor authentication
- Basic SSO integration and management
- Video Conference tools such as Cisco WebEx and Teams
- Basic network understanding including TCP/IP, LAN/WAN, VPN and the ability to troubleshoot them on PC or Mac.
Working knowledge of the below systems is desirable:
Atlassian tools such as Jira & Confluence
- Command line interface
- RSA Secure ID administration
- Mac hardware and software
- Laptop deployment
Skills:
- Ability to deliver outstanding customer service and provide simplified explanations of complex technical issues
- Outstanding interpersonal communication skills, including the ability to support others in a team environment
- Ability to work with limited supervision and stay focused while performing repetitive tasks
- Ability to adapt to changing needs and business processes
- Detail-oriented and action-oriented
- Positive and approachable attitude
- Strong level of emotional intelligence
- Strong documentation and communication skills
- Strong time management and prioritization skills
Experience:
- 1-3 years IT or related experience
Our Commitment to Diversity & Inclusion:
- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
- Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees._
- We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you._
- This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site._