Descrição
Open, log, prioritize, assign, close tickets logged in IT Service Desk
- Query the User for all relevant information concerning the call made or issue reported by the user
- Attempt to resolve the defined inquiries while on the telephone, to meet the agreed Service Level or First Call Resolution
- Provide status updates on Tickets to users
- Re-Open Ticket / Create New Ticket for follow up if the user indicated that the inquiry was not resolved to their satisfaction
- Installs, Configures, and troubleshoots personal computer
- Troubleshoots network printers
- Able to make sound decisions and work with mínimal supervision
- Able to interact and communicate with diverse groups with varying levels of technical knowledge
- Excellent interpersonal skills to foster cooperation, among users, support teams and peers
Qualifications:
- At least 6 months of working experience in the related field is required for this position
- With experience in ticketing system, troubleshooting and in other peripheral
- Familiarity with most common desktop/laptop software and hardware system
- Willing to work onsite 5x a week and CAN START ASAP
Job Types: Full-time, Permanent
Benefits:
- Paid training
Schedule:
- 8 hour shift
- Day shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)