Descrição
Communicating with clients in order to understand their needs and goals regarding their collections efforts
Monitoring delinquent accounts to identify potential collections opportunities, including delinquent accounts that may be eligible for liquidation
Reviewing accounts receivable records to identify delinquent accounts or accounts with high risk of delinquency
Recommending collection methods based on the nature of the debt, including letters, phone calls, legal action, and negotiations with creditors
Working with clients to develop payment plans to help them pay off their debts
Coordinating with lawyers to collect on delinquent accounts that have been taken to court
Evaluating the effectiveness of collection methods used by the company to ensure that they are efficient and effective
Managing staff members who are responsible for collecting debts from customers on behalf of a company
Bachelor’s degree in a related field. Relevant coursework includes accounting, business, finance, management.
Min 3 years working experience in the same fields
Having strong organizational skills
Effective communication
Ability to solve problems and find solutions to challenges
Having strong customer service skills
Effective leadership skills