Descrição
Respond to client inquiries concerning a variety of software products; documenting every customer inquiry and service request.
- Provide Tier 1 resolution to incidents which impact system availability, functionality, or performance.
- Assist subordinate Specialists and other technical support groups in resolving client calls, incidents, and service tickets as assigned within targeted service level objectives.
- Escalate/elevate complex and/or high priority incidents and service requests to the appropriate support groups for resolution.
- Maintain technical information databases (knowledge base) used by the Service Desk.
- Manage specific individual projects as assigned.
- Perform data retention activities on departing end user's computer and network drives in accordance to define policies and procedures.
Salary: BD500.000 per month
Application Question(s):
- Do you have Bachelor's degree in Information Technology or Computer Science?
Experience:
- System Administration, Microsoft. Linux: 2 years (required)
- Cisco, Fortinet, F5 networks, Gemalto and Oracle products: 2 years (required)