Product Operations Manager

We are looking for a Product Operations Manager to join our product management team to help streamline and improve the product team's work, driving a more consistent approach to managing processes, product roadmap, and shared tools while strategically connecting and communicating the teams' everyday work to our business outcomes. You will enable improved collaboration and better cross-functional alignment, especially with go-to-market teams and executive leadership. Working closely with the larger product team, engineering, marketing, sales, and customer success to ensure our product strategy is aligned and effectively communicated, telling our larger business impact story both internally and externally.

What you'll be doing:

• Develop unified and consistent product team processes, guidelines, and resources for developing and communicating business impact, product roadmap, user stories, success metrics, customer feedback loops, and team tools
• Own a coherent product roadmap showcasing the outcomes the product team is striving toward and how they support the organization's overarching goals.
• Ensure there is regular communication across teams and executives so everyone is aligned on business objectives and the product team's role in supporting them
• Collect and communicate both qualitative and quantitative data from within and outside the product team. Including product usage, customer feedback, feature requests, and support tickets as well as data from GTM teams
• Support the product team in defining and pursuing their objectives, driving team effectiveness, consistency, and operational excellence across team workflows

Qualifications:
Required

• 5+ years of experience focused on operations within product management, product marketing, strategy, or consulting
• High EQ and experience influencing stakeholders with strong communication skills, both verbal and written
• Understands how products get built; ideally understands agile and lean methodologies
• Strong collaboration and problem solving skills, with the ability to work well with ambiguity and define your own path

Nice to haves
- Project Management Professional (PMP) certification

What you'll enjoy about Affinity:

• We live our values as playmakers who are obsessed with learning, care personally about our colleagues and clients, are radically open-minded, and take pride in everything we do.
• We pay your medical, dental, and vision insurance with comprehensive PPO and HMO plans. And provide flexible personal & sick days. We want our team to be happy and healthy :)
• We offer a 401k plan to help you plan for retirement.
• We provide an annual budget for you to spend on education and offer a comprehensive L&D program - after all, one of our core values is that we're #obsessedwithlearning!
• We support our employee's overall health and well-being and reimburse monthly for things such as; Transportation, Home Internet, Meals, and Wellness memberships/equipment.
• Virtual team building and socials. Keeping people connected is essential.

About Affinity

We are passionate about helping dealmakers in the world's biggest relationship-driven industries to find, manage, and close the most important deals. Our Relationship Intelligence platform uses the data exhaust of trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers with their networks to deliver automated relationship insights that drive over 450,000 deals every month. We have raised over $120M and are backed by some of Silicon Valley's best firms. With over 1700 customers in 70 countries on our platform, a 4.8 Star Glassdoor rating and being ranked in the Inc. 5000 fastest growing companies, we need more great people to help us scale even more.

The more diverse our team is, the more we'll learn from each other, and the better our company and our product will be. Whatever your gender, race, sexual orientation, religion, age, veteran status, favorite Spotify playlist, or social, cultural, or economic background, we can't wait to welcome you to Affinity!