Descrição
Grow with a company that empowers your detail-oriented, problem-solving mindset and rewards your loyalty and hard work. EnfraUSA Solutions is looking for talented, driven IT Assistant to work directly with our client in America!
How you'll make an impact
The IT assistant's primary duty is to assist the System Administrator with IT support, troubleshooting hardware/software problems, and carrying out projects as assigned.
Typical duties can include but are not limited to the following:
- Field incoming help requests from end users via both telephone and work orders in a courteous manner
- Sets up and configures computers, peripherals, and user accounts
- Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and escalates to other technical resources as appropriate
What you need to succeed
- Must be willing to work flexible shift, onsite in Ortigas
- Above average English skills to ask questions and get information to diagnose computer problems and discern what level of support is needed when a problem is presented
- Proficient Windows operating system in a domain environment
- Ability to troubleshoot common hardware/software issues
- Ability to meet deadlines and adjust to changing priorities
- Ability to follow instructions and work autonomously, but also able to recognize when you are in over your head
- Some familiarity with confidentiality (HIPAA) requirements in a medical setting is preferred
- Experience in BPO/Call Center environment is _preferred _
Job Types: Full-time, Permanent
Salary: Php18,000.00 - Php25,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Opportunities for promotion
- Paid training
Schedule:
- 8 hour shift
- Flexible shift
- Monday to Friday
- Night shift
- On call
Supplemental Pay:
- 13th month salary
- Anniversary bonus
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
Shift availability:
- Overnight Shift (required)