Service Delivery Manager Bpo Experience Full Time

HOPLA.Online is looking for a Service Delivery Manager to spearhead management of clients and operational relationships with our contractors. We want someone who has experience in team & client management, and can resolve, communicate concerns and needs/requests.

If you are looking for a company that will help you progress your career while working remotely, we are here to make that happen!

Don’t Limit Yourself!

HOPLA.Online is a fully remote outsourcing company employing work-from-home professionals for fast-growing, innovative companies worldwide. Being limited to available work within your area is now a thing in the past. Be a part of a global team of highly skilled professionals, and learn and grow from international companies by joining the HOPLA team.

_Your days will be filled with: _

• Primarily accountable with client interactions and service delivery for accounts assigned
• Keen attention to details and ability to quickly respond and identify root cause of an issue
• Ability to extract operational issues and provide clear guidelines to address client concerns

_Who we are looking for: _

• 2-4 Years experience as part of Operations and Client Services combined, if possible with project management/implementation background
• B2B Development and working on Growth & Revenue Goals experience is highly desirable
• Proven track record of managing foreign business relationships at various organizational levels
• Proficiency in Google Docs, Spreadsheets, and familiarity in Google Tools (ie. Calendar, GDrive)
• Able to work transparently, independently, take initiative and be very organized
• Strong verbal and highly proficient writing skills, including spelling, grammar, punctuation, etc.

If you tick all these boxes, then we are excited for you to be part of the fast-growing HOPLA team!

_What you will enjoy: _

• Work stability of having a full-time job with an established company while working from the comfort of your home
• Work Monday-Friday
• Competitive take-home salary of up to US$850-1000
• HMO + Paid Leaves after 3 months of engagement
• Great opportunity to work with global clients and developing your career
• Being with a company that supports your growth as a professional through mentoring and skills development programs.
• Have the autonomy to strategize new initiatives and see it through implementation.

Salary: Php40,000.00 - Php48,000.00 per month

Benefits:

• Health insurance
• Work from home

Schedule:

• 8 hour shift
• Flexible shift
• Monday to Friday

Experience:

• Service Delivery: 3 years (preferred)
• Client Management: 1 year (preferred)
• Operations Management: 1 year (preferred)