Descrição
_Handle incoming support requests via our Internal team. Record, track and document helpdesk requests and problem-solving process, including all successful/unsuccessful decisions made and actions taken through to final resolution. Install and configure computer hardware, software, systems, networks, printers, and scanners. _*
_JOB DUTIES: _
- Set up employees Computer & accessories needed and Credentials.
- Assist and communicate the management, clients and computer users to determine the nature of any problems that may encounter.
- Investigate, diagnose, and solve computer software and hardware issues
- Conduct preventive maintenance, including checking and data cleansing of workstations, printers and peripherals
- Manage stocks of equipment, consumables, other supplies and maintain an inventory of all IT assets including monitors, hard drives, modems, printers, scanners and other peripheral equipment.
- Perform related duties as assigned, within your scope of practice but not limited to the above.
_SKILLS AND QUALIFICATIONS: _
- 2 to 3 years’ experience in a similar role
- Ability to function independently with minimum supervision.
- Computer Savvy
- In-depth knowledge of hardware, software, programming and troubleshooting
- Strong analytical, diagnostic, technical and problem-solving skills
- Good communication ability
- Able to communicate directly with overseas clients for IT related matters
- Ability to prioritize, delegate and has a keen eye for details
- Strong customer service and ability to work well with the employees, management and client
- PERSONALITY TRAITS:_
- Excellent communicator
- Strong Work ethic
- Confident personality
- Happy to be on-call and flexi shift
_REQUIRED SKILLS/SOFTWARE: _
- Good character reference checks
- Strong IT knowledge and background
- Able to manage a team, handle timesheets
_WORKING SCHEDULE: _
- PH SHIFT: 8AM - 5PM
- (Must be flexible for shift change and for on-call duties)
Our company, Guerilla Staffing Solutions, is a business providing digital and staffing services for small companies and large corporations. Our company has been growing and providing staffing solutions to startups, medium-sized businesses, and corporations.
_LOCATION: _ Unit 1E, PhilExcel Annex, Clark Pampanga (near Sapangbato gate)
Job Types: Full-time, Permanent
Salary: Php25,000.00 - Php45,000.00 per month
Benefits:
- Company events
- Free parking
- On-site parking
- Paid training
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Performance bonus
Ability to commute/relocate:
- Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (required)