Descrição
Perform daily audit on internal system.
- Provide analysis of errors and feedback to respective team.
- Work with Internal Training Team to align Policy understanding of QA and moderation teams.
- Provide support on Policy/Quality related questions on ad-hoc basis.
- Responsible in guiding new joiners in order to achieve Ramp up target.
- Work closely with Operation Team in order to provide feedback on quality.
- Identify potential failure of Policy Update and propose recovery plan in advance.
- Conduct Quality meeting with the team to analyze errors.
- Minimum Diploma in any discipline.
- Minimum 1 year working experience as Quality Assurance Analyst.
- Experience in working in BPO/call center/customer service environment.
- Experience in Content Moderation/Content Quality/Content Safety will be an added advantage.
- Has an eye for details.
- Possesses good interpersonal skills.
- Able to work independently.
- Ability to speak and read in Urdu language and English fluently;
- Willing to be based in Kuala Lumpur, Malaysia