Descrição
JOB RESPONSIBILITIES
- Responsible for the Management and resolution of the full service desk cycle.
- Provides first level support to users for first contact resolution on reported service incidents
- To provide Level 1 technical support for all hardware and software related incidents and request.
- To escalate incidents and requests to other 2nd / 3rd Level support teams both internally and externally to 3rd party suppliers in a timely manner.
- Responsible for timely resolution of IT service provider such as hardware, software and other services related to I.T.
- Act as liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with end users during the problem resolution process.
- Ensure that all customer requests are recorded accurately.
- All actions undertaken to resolve or escalate these requests will also be recorded accordingly.
- Responsible in administration and validation status of IT hardware and software:
- Deployment or replacement
- Warranty concern and issues
- Asset IT inventory
- Responsible for the basic technical management of the IT service operations.
- Undertake other duties that are within the general scope of the post, as required by the Service Desk Lead or the Management.
JOB QUALIFICATION:
- Graduate of Bachelor’s Degree in Major in Information Technology, Computer Science and Computer Engineering.
- At least 1 year practical experience in an IT Support role (Preferably in Service Ticket)
- Strong analytical and planning skills
Job Types: Full-time, Permanent
Benefits:
- Company events
- Employee discount
- Free parking
- On-site parking
- Promotion to permanent employee
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)