Descrição
Position Summary
Responsible for technical support to internal customers and secures first time resolution resulting in mínimal recurring issues. Ensures quality services in accordance with departmental standards and guidelines. Demonstrates positive customer service orientation resulting in high customer satisfaction ratings.
Functional Responsibilities
- Provides technical support to internal customers and ensures quality services to gain high customer satisfaction ratings.
- Interprets problems and analyzes possible causes of hardware and software failure.
- Identifies computer hardware, software and telecommunications malfunctions and takes appropriate action to resolve issues ensuring data and system integrity.
- Performs desktop system maintenance/upgrades including all desktop OS patches.
- Creates/Maintains documentation of instructional procedure (i.e. hardware/software installation) and troubleshooting techniques (knowledgebase).
- Maintains inventory of computer hardware assets, peripherals, and software licenses owned by the company.
- Performs scheduled preventive maintenance of computer systems
Benefits:
- Company events
- Flextime
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay