Workshop Foreman/technician

Job Title:Workshop Foreman/Technician

Supervisor:General Manager, Area manager

Supervises:Technicians, Drivers, General laborers

Principle Duties & Responsibilities: (not limited to)

• Coordinate the activities of the workshop to ensure efficient operation
• Interact with customers in a professional manner
• Ensure customer satisfaction
• Quality control - Inspect and test drive each vehicle before released for delivery
• Supervise all technicians and ensure top quality workmanship
• Oversee training of junior technicians/apprentices
• Assign jobs to technicians
• Ensure optimal productivity throughout the day
• Assist Service Advisor in selling and upselling
• Ensure correct diagnosis by technicians
• Setting performance targets and ensure such targets are made on a weekly and monthly basis
• Compile weekly performance to target report and submit to General Manager and
• Translate customer-reported problems to Technicians
• Ensure that automotive work provided to customers meets company quality standards
• Workshop Foreman must ensure that *ALL *customer complaints are reported to and handed over to General Manager by Service Advisor
• Inform management of all areas of concern
• Ensure that all technicians keep workstations clean and tidy
• Use customer history to upsell
• Ensure that the vehicle has been test driven and that all warning lights are cleared
• Ensure that pre delivery checklist is completed and signed off
• Workshop manager are responsible for all staff under their management (as above) in terms of performance and attendance.
• VAGSpec Workshop Managers MUST maintain a professional presence on social media and constantly promote the business on such platforms. This includes but not limited to Facebook, Google My Business, Instagram, Gumtree advertisements.
• Clock in at least 20 minutes before business hours in order to plan your day and prepare for bookings.
• Tolls and toolbox inspections to be done every Friday. Records must be kept and send to General Manager on a monthly basis before payday
• Company cars must be inspected and driven on a weekly basis. Vehicle reports must be send to General Manager
• Workshop Manager is responsible for general upkeep and maintenance of buildings, surrounds and all sign writing
• Workshop Manager is responsible to address all work in progress and carry overs.
• Ensure minimum daily targets are achieved on turnover and labour hours sold
• Monitor fuel and daily expenses. *Must *sign all fuel slips
• Monitor and manage driver fuel books.

General requirements for VAGSpec Workshop Managers:

• Must have exceptional leadership skills:

• Be neat and clean in appearance

• Must be detail orientated
• Be able to perform with minimum supervision
• Be fluent in English.
• Have problem solving abilities
• Great communication skills
• Handle objections
• Excellent telephone skills/manners
• Have exceptional written and verbal communication skills
• Have excellent technical knowledge of a vehicle
• Must be computer and Social media literate
• Basic mathematics skills to prepare and process bills and customer payment
• Must be sales orientated
• Must have excellent people management skills

Ability to commute/relocate:

• Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)

Experience:

• Vw or Audi: 5 years (required)