Descrição
Full Job Description
*French Bilingual Customer Service Specialist *is responsible for handling customer service support. The main role is to efficiently provide outstanding end-to-end customer experience and resolution of customers' accounts and/or concerns. The specialist is expected to work closely with our customers to define brand, culture, and customer demographic to tailor our delivery and drive brand enhancement.
- New Product Set-Up
- Critical Customer engagement at Key Milestones in the Customer Relationship (e.g., welcome calls, satisfaction check-ups, contract anniversary, etc.)
Qualifications: *Preferably with at least mínimal to 1 year of customer service experience * Must be fluent in speaking both ENGLISH and FRENCH language
*
- Excellent English communication and comprehension skills
- Detail-oriented with a strong ability to work in a fast-paced environment
- Must be willing to work on graveyard schedule
- Provide excellent customer service at all times
- Resolve customers’ issues via phone in an empathic and professional manner
Language: French (required)License/Certification:French Language Certification (preferred)
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Parañaque City: Reliably commute or planning to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
License/Certification:
- Certification in French (preferred)