Part-time Receptionist

Eramosa Physiotherapy Associates - Elora is currently hiring for a part-time *Clinic Receptionist *to join the EPA - Elora team! The Receptionist will provide support to the admin team with front desk reception coverage, billing and processing of insurance claims. A perfect role for a student looking to work afternoon/evening hours.

Job Type: Permanent Part-Time

Hours of Work: Monday and Wednesday 4:00 to 8:00/8:30 pm (depending on last client booking)

Experience: Customer Service 3 years, Administration 1 year

JOB DESCRIPTION: Clinic Receptionist

As a Clinic Receptionist, you are passionate about your work and perform with a high level of energy, reliability and pride. Clients and coworkers alike look forward to their interactions with you. Your administrative work is thorough, organized and detail-oriented. Your work experience demonstrates success in providing customer service and strong administrative support.

*Duties and Responsibilities include *(but are not limited to):

• Work in collaboration with the Office Manager to achieve business outcomes; and support the clinical team
• Answer telephone calls, greet clients and visitors upon arrival and provide excellent customer service for all questions or concerns.
• Register new clients in line with acceptable standards of the clinic; support clients in filling medical and insurance forms at the clinic to avoid errors and inaccurate information.
• Exercise client confidentiality at all times.
• Collect payment at the time of service and follow up on outstanding payments.
• Complete accurate clinic billing and follow up on accounts receivable as required.
• Provide accurate daily performance statistics and typing of referral and discharge letters
• Produce accurate end-of-day reports.
• Ensure that the client reception area is cleaned, fully stocked with clinic supplies and materials and daily laundry.
• Other administrative tasks as assigned by the Clinic Office Manager.

Position Qualifications:

• Excellent communication and interpersonal skills to maintain effective rapport with clients and staff members. Professional phone mannerisms.
• Ability to exercise good judgment, resourceful, strong organizational skills.
• Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources
• Remain “cool, calm and collected” in high pressure situations.
• Able to adapt to change with clinic operations to continuously learn and strive for improved patient care.
• Self-starter with an ability to work independently and collaboratively in a team environment.
• Strong knowledge of Microsoft Office programs - Word and Excel
• Experience with clinic management software, online insurance billing, and accounts receivables would be considered an asset.

Job Types: Part-time, Permanent
Part-time hours: 8-10 per week

Salary: From $15.75 per hour

Schedule:

• No weekends

COVID-19 considerations:
Eramosa Physiotherapy's COVID-19 protocols are in line with the Ministry of Health recommendations for Regulated Health Professionals.

Ability to commute/relocate:

• Elora, ON N0B 1S0: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer service: 3 years (preferred)
• Administrative: 1 year (preferred)