Descrição
Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN). Support IT network infrastructure-related work, such as installing Internet connections, Wi-Fi APs, network upgrades and office builds, expansions and relocations.
- Where challenging situations are encountered, you will lead the problem-solving effort and service restoration, minimizing downtime and outages
- Liaise with ISPs and vendors to provide required services and infrastructure for a successful site launch
- Small to Large projects from specifying hardware to installation through to handover of a finished network
- Be exposed to, and try out new, cutting-edge technologies and newer, more efficient ways of doing things
- Assist IT Manager in day-to-day operational matters that include but not limited to managing operational services and preparing reports, to ensure operational efficiency and support areas for improvement
- Developing, maintaining, and updating all relevant documentation (SOPs, case tickets, etc.) for continuous improvements of IT operations
- Involve in assigned tasks/projects from IT Manager that covers local or regional aspects
Qualification:
- Help Desk Support 2 yrs
- Good English written and verbal communication skills
- Project management and service operational (ITIL) related experience with demonstrable practical skills
- Willing to learn new technologies and systems and able to adapt to a very faced paced, changing environment
- Strong customer service, ability to set priorities and multitask, as well as excellent English communication skills
- Able to work with mínimal supervision in a fast-paced working environment
- Good analytical and problem-solving skills
Jenis Pekerjaan: Penuh Waktu, Kontrak
Pendidikan:
- D1-D4 (Diutamakan)
Pengalaman:
- Help Desk IT: 1 tahun (Diutamakan)
Bahasa:
- Inggris (Diutamakan)