Descrição
QUALIFICATIONS AND EXPERIENCE:
- Minimum of Grade 12 (Matric)
- Strong understanding of the financial services industry and a minimum of 2years insurance
experience
- Minimum of 2 years administration experience in a claims and policy administration
environment
KEY OUTPUTS:
- Ensure accurate and timeous acknowledgement & settlement of risk claims
- Ensure that payment process is in line with legislation
- Ensure all claims communication is clear
- Ensures that standards are maintained in accordance with processes
- Preparing and issuing of standard monthly client claim reports
- Preparing claims data or report to admin team on request
- Ensures that daily production stats are maintained and always updated.
- Participates in various meetings and contributes to the discussions and decisions of the team and
department from a servicing strategy perspective.
- Maintain good relationships with all stakeholders
- Resolve queries and complaints
- As need, follow the claims process by preparing requests with information and evidence
for committee
- To be involved with system testing
- Assist with project work, processes, and functions for operational team
- As and when attends and completes courses on E-LEARNING
- Assists management to control the costs of running the department by not abusing the use of
company assets such as stationery and telephones