Descrição
Main Purpose:
To ensure that collections from debtors come in within the credit limit periods
or otherwise agreed with.
Knowledge Skills and Abilities, Key Responsibilities:
Key Responsibilities
Daily reporting on debtors book by 11.00 every working day
- Comments on risk for all customers greater than R100k
- Comments to include
- Confirmation that contact is made and with whom
- Confirmation that customer acknowledges the amount due
- Documentation of reasons why customer is not in a position to confirm payment on due date
- Action required to satisfy the customer with regards customer committing to payment
- Documenting follow-up dates for action
- Overdue not greater than 1% of the due amount after 1 day of the due date
- No customer more than 5 days overdue, where you have not made positive contact with the customer at least 3 times before the due date and at least 3 time post due date.
- DSO of xxx (excluding the current bad debt book).
- Communication of monthly cash flows based on expected collections from debtors book.
- Communication and escalation of risk customers that are outside their payment terms by 5 days.
- Preparation of customer credit limit increase requests within 1 working day of receiving the documents
- Professional correspondence and communication with all customers and internal stakeholders
- Management of staff to ensure that they meet their daily obligations and outputs.
- Identifying all payments on the bank statements daily and ensure that all receipts are captured daily and assigned daily.
- An output of NO unapplied payments daily, except for prepayment customers.
- Reconciling of the customer accounts to ensure all payments are received against the invoices and resolve any issues resulting from unreconciled amounts
Required Education Level:
Relevant Bachelor’s degree in Finance OR
Relevant National Diploma in Finance
Required Experience: Minimum 3-5 years of experience in Credit Controlling
Specific Knowledge Required:
- Navision
- Microsoft Excel
Specific Skills Required:
- Intermediate excel skills.
- 3 years minimum high end credit control experience dealing with high volume of diverse clients
- Confidence to deal with difficult clients & high level internal management & be able to give guidance to colleagues where
- Monitoring debtor balances to ensure a reduction in debtors DSO
- Ability to obtain payments from clients, while keeping good customer relationships.
- Having a systematic and proactive approach to work and an eye for detail.
- Ability to work proactively
- Being able to make a judgment when to consult with stakeholders and act on information.
- Receiving information effectively and double-checking with the stakeholders involved.
- Work well under pressure and to tight deadlines.
- To work to own initiative
Specific Abilities Required:
- Communication: Communicating in simple and effective language
- Confidentiality: due regard must be shown with all knowledge and
information relating to Company finances and clients. Must also
comply with Company policy.
- Self-motivation: meets objectives and standards on own initiative
including less satisfying tasks.
- Teamwork: Team player with an interest in the business dynamics
- Organization: works systematically, uses time efficiently; ability to
prioritize and meet deadlines without direct supervision, work to
- Response to change: adaptable, interested in learning and
- developing to meet changing situations, an enthusiastic approach to
- the introduction of new technology.
Key Relationships and Department Overview:
Key Relationships
Internal:
- Maintain customer communication between sales and credit.
- Confidence to deal with a range of stakeholders
- Strong analytical skills and attention to detail
External:
- Key communication skills between customer and credit daily.