Descrição
The general purpose of this position is to maintain desktop systems and custom software. The job incumbent is responsible for desktop support for inside and remote workers. He/she must support Systems Analyst in delivery of special technology projects. Support Maintenance of all hardware including workstations, printers, fax machines, etc.
Responsibilities:
- Provide level one response for users requiring assistance with Information Technology issues and problems
- Respond and track requests for technical assistance by use of IT Ticketing System.
- Responsible for setting up and maintaining workstations, related to phones, computers, monitors, etc.
- Diagnose and resolve technical hardware and software issues.
- Support Printers and Display Boards
Essential Skills and Experience:
Minimum 2 years studying or working in the IT Industry.
Must have foundational knowledge of networking concepts.
Must be Proficient in MS Windows 10, 11 Office 365
Must have working knowledge of current and dated hardware and software technologies.
Excellent troubleshooting and problem solving skills.
Strong Written and Verbal communication skills
Beneficial Skills and Experience:
A+ or Net+ Certification
Familiar with MS Server 2012-2019, Active Directory, DHCP,DNS
Previous experience in Help Desk Support an asset.
Education:
Completion of high school, Some college/CEGEP/vocational or technical training
Job Types: Full-time, Permanent
Benefits:
- Company events
- Dental care
- Extended health care
- RRSP match
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Stratford, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- IT: 2 years (preferred)