Descrição
Job Description
Your contribution to something big
Taking responsibility: As Operations Manager you will manage day to day activities and drive strategic improvements of a customer service and back office support group. You create a customer focused environment that motivates and empowers your teams to deliver high quality and excellent performance Based on this you will be responsible to develop together with the client the service portfolio and technology landscape further
Set the ground for excellence: The professional development of the team is in your responsibility. You will identify training needs and organize the respective upskilling if needed
Implement reliably: You are able to analyze operational performance of your team and derive the right conclusions Proactive measure taking is part of the job as well as a transparent and effective communication towards clients and management
Qualifications:
What distinguishes you
Personality: Client oriented, team player strength in leading yourself and leading others, efficient communicator, open minded and highly motivated
Working Method: result and future oriented, exceptional analytical skills, able to keep calm and organized even in stressful times proactive and striving for continuous improvement
Experience
At least 3 to 5 years managerial experience
within the BPO or shared service industry
Leadership experience of managing several teams
Client relationship development background
Language: Excellent English communication skills
Schedule: Day shift
Additional Information
Job Description:
Your contribution to something big
- Taking responsibility: As Operations Manager you will manage day to day activities and drive strategic improvements of a customer service and back office support group. You create a customer f