Descrição
Responsibilities:
- Overall management of specific client engagements, including the day-to-day management of all resources assigned to the project and the management of the client relationship at the project level.
- End-to-end Project Management responsibilities including development and management of project plans, issue management, change control management, resource management, knowledge transfer, publishing recurring status reports, overseeing the creation and sign-off of deliverables.
- Oversee the assessment, discovery, design, configuration, training and deployment of service engagements for our clients
- Define and manage overall project goals and success criteria, and work with customers on the definition and execution of overall project plan
- Manage customer expectations and ensure customer satisfaction
- Support pre-sales activities which includes but are not limited to participating in sales calls, addressing RFPs and preparation of proposal estimates/POC/demo
- Review and approve project team's time and expense reports
- Periodically report to management team on targets, status of projects, resource requirements
- Coordinate with operations team on administrative requirements (eg invoicing, procurement, etc)
- Provide leadership and mentoring to project team members and conduct performance reviews as applicable
Qualifications:
- At least 5 years' experience working in a consulting organization or environment
- At least 5 years of software implementation and/or system deployment project management experience
- Strong presentation skills, excellent written, and verbal communication skills
- Experience in working in a global environment, delivering service to global clients
- Experience working with enterprise-wide implementation projects
- Experience in CRM / SaaS implementations is a plus
- Bachelor's degree or equivalent, preferably in Computer Science/IT/Business Management
- Experience working in an IT consulting organization or environment
- Experience with different project methodologies (Agile, waterfall, et al.)
Overall management of specific client engagements, including the day-to-day management of all resources assigned to the project and the management of the client relationship at the project level.