Guest Relations Executive (Urgently)

1. To arrive at work on time in the uniform provided, according to the employee handbook.
2. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage promotions, and etc.
3. To develop a close and harmonious working relationship with other departments.
4. Attend training and meetings as required.
5. To anticipate guest needs and handle guest inquiries in an attentive manner.
6. Have a complete knowledge of hotel policies and procedures.
7. Report health, safety, and security hazards to the Duty Manager, Front Office Manager or manager on duty.
8. Ensure front desk is clean and tidy at all times.
9. To perform check-in and check-out for hotel guests.
10. Answer all incoming calls according to standards.
11. Suggest alternatives to meet customer needs in terms of product features and benefits.
12. Offer information and services where appropriate.
13. Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honored.
14. Complete all shift duties as outlined on shift check list prior to the end of shift.
15. Handle reservation calls after hours in a helpful efficient manner, input data into the system as per procedure.
16. Ensure credit policy is adhered to at all times, any variance reported to the manager on duty immediately.
17. Ensure float is maintained at a constant level as issued by accounting department.
18. Receive, handle and relaying of messages, mail, voice mail and faxes in an efficient, timely manner as per hotel policy.

ประกันสังคม,เบี้ยขยัน,ค่าอาหาร,ชุดพนักงาน,service charge, group insurance, other benefits same as 4-5 star hotel

ปริญญาตรี

2 ปีขึ้นไป

2 years experience working in a hotel receptionist or guest services role

Good command in English & Chinese conversation

Professional attitude and appearance

Hotel Culture (Chiang Mai) Co., Ltd. is an established company. There are Singapore-based conducting hotel businesses and restaurant in Singapore and Malaysia and the company registered in Thailand for hotel business and restaurant is located in Nimmanhaemin business district of Chiang Mai, Thailand. Stay with Nimman, a brand-new five-star hotel nestled in the heart of Nimman.