Front Office Manager-fairfield Inn & Suites Kanata

What we offer:
At Silver Hotel Group, all team members benefit from:

• Education Reimbursement for you (and your children!)
• RRSP Matching Program
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

_Reporting to the General Manager, the Front Office Manager will: _

• Demonstrate and promote a 100% commitment to providing exceptional experiences for our guests and team members;
• Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction;
• Maximize total hotel revenues including but not limited to occupancy and to increase RevPar on a daily basis;
• Maintain all policies and internal controls related to the front office operations to ensure security of monies, credit and financial transactions, and guest security;
• Assist with recruitment, training, supervision and discipline of Front Desk/Guest Services team members;
• Ensure all team members are properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
• Promote teamwork and quality service through daily communication and coordination with other departments;
• Schedule the team within budgeted guidelines and providing best coverage for service demands;
• Host regular meetings with team members in order to keep them properly informed with current trends and ideas;
• Work in a team with all levels of management and team members;
• Organize and maintain Front Office records and equipment in accordance with hotel policy and control the inventory of Front Office supplies/forms;
• Assist in preparation of annual business plan, budgets and marketing plans;
• Participate in meetings and/or events as required by the company;
• Effective communication with all Department Managers in order to contribute ideas with regards to hotel operations in general;
• Prepare month end reports and ensure that Front Desk team members complete duties;
• Monitor and maintain front office reports as required;
• Demonstrate ability to work as a team player who communicates effectively at all levels with guests, associates and corporate representatives alike.

What we're looking for:

• Minimum 2 years of Front Office management experience in a hotel environment;
• Education in Hospitality Management or Business related field, a definite asset;
• Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems;
• Organized, results orientated, proven time management skills and ability to work under pressure
• Effective communication skills, verbal and written, French and English: ;
• Revenue Management skills and past involvement in the revenue management process an asset;
• Strong leader who can develop the skills of others and thrives in a fast-paced environment-maintaining composure and objectivity with guests and employees;
• Positive attitude is a must!
• Must be available to work flexible shifts which may include but not limited to days, evenings, overnights, weekends and holidays as required by management.

About Fairfield Inn & Suites Ottawa Kanata by Marriott

About Silver Hotel Group

• The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at
  416-886-1706
  ._
• The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law._

Job Types: Full-time, Permanent

Salary: From $50,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Ottawa, ON K2L 4G8: reliably commute or plan to relocate before starting work (required)