Descrição
Start date - 26th October to be involved in a group induction, a great chance to learn together and build team morale from Day One!
About the role:
Do you enjoy helping customers and ensuring they have a fantastic experience? Do you want to work for an exciting business where you'll get opportunities to grow and develop? Read on!
We have a number of amazing opportunities for Customer *Support Representative's *to join our CTO function. This role would be fantastic for someone who loves talking to customers and is interested in IT/Telecomms/Networks and wants a structured and supported introduction to this exciting part of the business!
The role supports call handling for In-Life faults for Virgin Media/O2 customers. Ensuring our customers are receiving regular updates throughout the lifecycle of an incident. Making sure the end-to-end service requirements are met with the goal to increasing customer satisfaction and improving the overall customer experience by offering a differentiated level of service.
We operate hybrid working, so expect a mix of working in our Peterborough office and working from home.
The must haves:
In order to be considered, you must have the following experience;
- Confident making phone calls and a good standard of phone etiquette
- Good communication skills and a passion for supporting customers
- Knowledge of customer service principles and practices
The other stuff we're looking for:
We'd also love you to bring;
- Energy, determination & drive to improve results and customer experience.
- A strong commitment to succeeding, delivering results to the satisfaction of the customer and the business unit.
- Experience working in a customer technical helpdesk / network support environment is desirable
What's in it for you?:
As you're already a valued member of the Virgin Media or O2 family, you'll know lots about the outstanding stuff we do to take care of our people.
This role is a level 2.
We can chat to you one on one about how your overall benefits may change, if you're successful.
Next steps:
If you think you've got what it takes to make a move, we'd love to hear from you.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.