Descrição
ONLINE CUSTOMER SERVICE AGENT(CALL CENTER)
Remote (FULL TIME) Job Overview
We have over 13 years in the Insurance market in Canada & USA and we are looking for Customer Service Agents to provide administrative support to our team while working remotely.
You will perform various administrative tasks, including answering calls, scheduling meetings. For this role, a strong Internet connection is required, along with experience using communication tools.
Donique Vasciannie
ISI Recruiter
Duties and Responsibilities:
- Process inbound and outbound call traffic to qualify leads and make live transfers
- Qualify prospects
- Resolve client queries
- Prepare customer spreadsheets and keep online records
Requirements:
- CPU: AMD/i5 or higher with min 8gb RAM
min Win 10/min macOS High Sierra
- Ability to work 8-hour shifts 5d/week in EST. 10-6pm EST mostly.
- Great command of the English Language
- Ability to handle objections, utilize persuasive skills - easy with small talks
- Ability to thrive in fast pace virtual platform
- Profound work ethics
- Willingness to learn and grow
Onboarding Process:
1.Audition
2.Interview
3.Hardware checkup
4.Training sessions 2h/day/1 week
5.Onboarding
Compensation and Benefits
USD $500 basic salary + up to USD $1000 bonus/month
Donique Vasciannie
ISI Recruiter
Job Type: Permanent
Salary: B/.500.00 - B/.1,500.00 per month
Experience:
- customer service: 1 year (preferred)
Language:
- Fluent English (required)
Shift availability:
- Day Shift (preferred)