Medical Driver Technician 1

We’re on it!

Arvato Supply Chain Solutions offers you one of the most dynamic work environments you can imagine. We are growing, innovating and we solve the challenges of our clients around the world every day. How do we do it? With our special spirit: We're on it. We are a global team of 17,000 colleagues at 85 locations in more than 20 countries and every day we give our best to realize our vision: We want to be the most client-oriented international supply chain company with the strongest focus on people and technology. As a strategic growth partner for our clients in Fashion, Beauty & Lifestyle, Healthcare, Tech and Publisher, we use cloud-based e-commerce and IT platforms as well as state-of-the-art automation technology to realize complex, global supply chain solutions

Job Title: Medical Delivery Technician (Level 1)

Job Code: MDT_L1

Department:Operations

Reporting to: Transport Supervisor & Healthcare Area Manager

Main purpose of job: Multi-drop operation to various locations across designated region to ensure timely, accurate and safe delivery/collection of medical supplies to and from hospitals and/or medical offices. This job is an integral part of company operations with the responsibility for making sure patients and medical facilities have the items they need, when they need them.

Main tasks/responsibilities:

• Accurately check and load medical supplies and associated documentation in preparation for delivery.
• Delivery/collection of medical supplies and/or equipment to/from hospitals and other locations as needed.
• Ensure that the supplies/equipment are stored safely and securely in the vehicles to preserve product integrity and driver safety during transport.
• Complete daily vehicle pre-journey checks and report any defects prior to leaving

the depot.

• Follow delivery route to optimise efficiency and meet hospital schedules.
• Accurately complete all appropriate documentation/systems and submit to the relevant person in a timely fashion.
• Communicate regularly with transport department and customer services regarding status of delivery route.
• Communicate any delivery or collection discrepancy when it occurs and report any potential service failure.
• Accept ad hoc assignments throughout the day, as and when required.
• Performs all other required delivery duties as assigned.
• Ensure that reasonable care is taken at all times for the health, safety and welfare of you and other persons.
• Comply with all company policies and procedures.
• Working with the Transport Team and Transport Supervisor
• Co-ordinating with other departments such as Customer Services and

Transport team

• Job-related KPI achievement - Feedback from customers, peers and colleagues
• Accuracy and timeliness of work.
• Based on your current job role, or any role assigned to you by your manager, you will have access to the arvato and the customer data that is relevant for the completion of your role. You are not entitled to access, or seek to access, arvato or customer data that is not directly associated with your job role. You must treat arvato and customer data in line with our Data Classification processes but if in doubt you should default to treat all arvato and customer data as private & confidential. You must comply with all Security & IT Policies in relation to the protection of arvato and customer data.
• You will be required to be flexible in this role and must be prepared to perform other tasks and undertake additional duties in any area of the business as determined by Management. These tasks may be outside your normal work area
• Ensure compliance to the conditions of the Wholesale Distribution Authorisation and Good Distribution Practice
• Comply with the requirement of the QMS for Arvato Ireland

Essential Requirements:

• Experience working within a similar role - logistics and inventory control, in healthcare or a similar environment.
• Full clean driving licence.
• Able to use in cab equipment for tracking of deliveries.
• Able to demonstrate reliability, good time management and organising skills.
• Able to work independently.
• Good written and verbal communication/numerical skills.
• Good administrative and record keeping skills.
• Able to demonstrate attention to detail.
• Strong customer focus skills.
• Follows procedures accurately.
• Good interpersonal skills and ability to work in a professional manner.
• Able to work to tight deadlines.
• Flexible - able to facilitate change at short notice.
• Enthusiastic and positive approach to all interactions both with team members and our customers.
• Able to demonstrate a strong customer service mentality and understand that some things must be acted upon with urgency and immediacy
• A pro-active and willing to go the extra mile and offer the best possible service to our customers.

Behavioural Competencies

Individual contributor:

• Initiative
• Solution Orientation
• Collaboration
• Organisational C