Manager, Car Wash and Detailing

London Prestige

875 Wellington Road, London, ON N6E3N5

POSITION: Manager, Car Wash and Detailing

London Prestige Car Wash has been in operation for 13 years. Voted “Best Car Wash in London” in 2021, London Prestige has developed a loyal following of customers over the years for its exceptional detailing services. We are currently looking for a manager to help us manage and grow the business.

RESPONSIBILITIES

Manage the day to day operations of the car wash.

• 6 days a week 8:30am to 5:30pm weather permitting
• Strive to provide an excellent Customer experience for every Customer at all times to obtain a high level of customer satisfaction/retention
• Personally handle customer enquiries or issues live and online
• Maintain schedule for shampoo clients
• Encourage 5* reviews to Google and Facebook
• Increase average ticket price by upselling and cross selling
• Educate clients on the services we offer by being warm friendly and knowledgeable
• Able to perform minor car repairs ie wiper and trunk easy fixes
• Positive attitude and ethical
• Understand all safety precautions that need to take place to maintain a safe environment for everyone
• Complete Safety training within 1 month of hire
• Understand how to handle harsh chemicals
• Minimize damage claims
• Maintain a clean working environment at all times
• The line, office bathroom kitchen and customer waiting area and staff area
• Hire, train and manage staff and delegate responsibilities as needed
• Ensure that opening and closing times are being followed
• Maintain efficient staffing schedule
• Conduct staff meetings regularly
• Handle employee conflicts
• Ensure health and safety protocol
• Monitor chemical inventory as needed - mix chemicals and soaps daily
• Perform monthly vacuum, machine lubrication and line cleaning
• Maintain vendor relationships
• Maintain general supply inventory
• towels, sponges, dog grooming tools,air compressor nozzles, bottles. hoses, gloves, air freshners, pump belts
• Perform repair and preventative maintenance to car wash, brushes and vacuums and washing machines electrical equipment
• Carry out weekly and monthly sales reporting
• Maintain Corporate accounts
• Collection, counting, banking ATM, payroll
• update quickbooks with daily numbers monthly bills and receipts
• Foster a team environment
• Ensure proper hygiene followed by all team members - uniforms jackets gloves
• Be able to work in temperature extremes

EXPERIENCE

• 3+ years customer service experience required
• Knowledge of air pressure and general mechanical systems
• Car wash experience a plus

REPORTING

The Car Wash Manager reports directly to the Owners

Job Types: Full-time, Permanent

Salary: From $65,000.00 per year

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• London, ON N6E3N5: reliably commute or plan to relocate before starting work (required)

Work Location: One location