Descrição
Your contribution to something big:
- Call acceptance and ticket opening; translation tickets from German to English; process service orders; forward solution to clients; escalation to 2nd/3rd level supports when needed; keep database with new incidents/solutions;
- Answer calls meeting high quality standards and specified time frames;
- Technical support requests regarding hardware requirements, settings and general usage;
- Customer support for registration in the app and the set-up process;
- Support for the creation of users for the RSAM24 app;
- On-boarding for newly registered users and sending a test case if requested by the user;
- Test Cases: Challenges the user might face;
- Cooperation with the partners Pannenfall Services and MSSG;
- Forwarding of requests to 2nd level support;
- Use and update FAQ list to answer customer inquiries faster;
- Update and expand FAQ list with the help of 2nd level support;
- Receiving and forwarding all requests and suggestions to improve and customize the app to 2nd level support;
- Implementation of outbound campaigns (Each outbound campaign is commissioned separately by mutual agreement).
Qualifications:
What distinguishes you:
- German Language (C1 level) Mandatory;
- English (at least B1 level, written communication);
- Knowledge of automotive and IT technologies;
- Basic technical knowledge;
- Experience in freight forwarding and logistics;
- Experience in 1st level support and ticketing systems;
- Good communicative competencies, commitment and solutions oriented;
- Customer oriented; able to solve conflicts; multitasker; versatile; stress resilience; team player;
- Schedule: Monday to Friday - 07h00 to 16h00
Additional Information:
What we offer you:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
Success stories don´t just happen. They are made...
Job Location: