Descrição
To join a team of highly dedicated Customer Service Agents providing telephone and online services to our business customers in a multi-lingual environment. In our Lisbon, Portugal office we provide language (DE, ES, PL, NL, FR) and English support, Mon-Fri for our customers. We are looking for individuals to join our Polish team at present. English is our business language so if this is not your first language it must be of a high standard.
Responsibilities:
- Tracking, collating and responding to customer issues within agreed timescales
- Escalating and liaising with our Technical Support (TS) in Portugal for more complicated cases
- Working closely with Service Account Managers to help develop, grow and retain customer accounts
Requirements:
- Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures.
- Knowledge of supporting GSM
- A professional telephone manner and call management skills
- Outstanding written and verbal skills in your first language
- Polish is required
- Excellent written and verbal English skills - able to take technical information and translate into easily understandable language for customers.
- Exceptional customer relationship management skills - including handling complaints effectively
- Good teamwork, organizational and time management skills
- Excellent analytical and problem-solving skills
- Good attention to detail and the ability to understand and follow technical processes accurately
You may have gained this experience by working, for example, in Helpdesk, Customer Service or Call Centre roles; Mobile Handset support roles; the Telecoms sector: both GSM and VoIP.