Customer Support Technician

We are looking for a person with the technical aptitude and experience in IT based systems to perform commissioning, service and support infield of our products as a Customer Support Technician. We are looking for people with excellent communication skills and technical experience that may include but is not limited to:

• Computer networking
• Monitoring systems
• Software
• Communications and CCTV
• Equipment simulators
• Electronics
• Audio-visual
• Automated equipment
• Mechanical components
• Training delivery
• Project management
• Time management

What our role requires:

• Field based technical support throughout Africa, Europe and the Middle East (up to 50% travel time - self managed and scheduled)

• Commissioning, maintenance, repair and upgrades to Equipment Simulators that includes:

• Networking local PC's & other equipment including projectors, motionbase, operator controls and computers as well as troubleshooting errors or connection issues.

• Fault finding (Electronic) to component level.
• Adjustment and fault finding in electromechanical (moving) parts (examples can include: vehicle pedals, joysticks, switches, dials).
• Assembly of component parts, fitting of panels, brackets, ducting, equipment using appropriate tools.
• Hardware, computer and equipment component replacement.
• Software, PC and Server upgrades (or replacement).
• Service equipment such as small Compressors, AC (filter cleaning / replacement) and projectors (replace lamps).

• Deliver product training to customers which includes:

• Formal 1 to 3 days product training curriculum.

• Advice and support to improve customer confidence, efficiency and competence in using product functionality.
• Physically active position with regular light to medium manual handling required.

We offer:

• A product that is designed, manufactured and supported in Australia.
• Full training and support.
• Daily allowance when travelling.
• All tools, equipment and PPE provided.
• Laptop and mobile provided.
• Flexibility in travel scheduling and work schedule (when not on customer sites).

Our Company:
Our mission is to increase our customer's profitability by optimizing the safety and productivity of their operators. Immersive Technologies deliver on this mission through a highly effective workforce optimization strategy - aligning People, Process and Technology. This proven methodology reduces risk, proves training impact and effectively manages the training process. We are the only worldwide equipment simulator supplier with a consistent and proven track record of delivering significant and measurable in-field cost reductions, productivity gains and safety improvements.