Descrição
Key Output:
- Leading a team of supervisors or related teams in providing effective Earthmoving equipment and component management solutions to ensure customer satisfaction.
- Relationship building with external and internal customers.
- Proactively liaise with Principal to resolve problems and issues and build relationships going forward.
- Hold monthly meetings with key customers to discuss issues and problems and ensure a good relationship.
- Ensure all problems are dealt with as quickly as possible.
- Open relationships conducive to collaborative problem solving.
- Effective control of Work-in-Progress.
Qualification, Experience and Competencies
- Qualified Artisan or Applicable Engineering Diploma / Degree or Qualified earthmoving equipment mechanic.
- Minimum 3 years management experience in the customer interface.
- Good knowledge of Earthmoving equipment and relevant industry.
- Good communication (written, verbal and presentation) skills.
- Effective negotiation skills, Willing to travel as and when required.
- Ability to work independently, under pressure and meeting deadlines.
- Show initiative by thinking creatively, High level of computer literacy (including relevant SAP).
- Strong technical background from a mechanical engineering perspective.
- Experience in managing warranty process, Financials for non-financial managers.
- Exposure to business planning / budgeting processes, People management skills and experience.
- Sound business communication skills (Negotiation; Presentation, etc.).