Central Payments Consultant

Job no: 515873

Brand: Flight Centre Travel Group

Work type: Full time

Location: Johannesburg West

Categories: Finance & Strategy

General Information

Job title:
Central Payments Consultant

Purpose:
Responsible for the management of all once off supplier payments required by the front end, loading and authorizing customer refunds, the related reconciliations and dealing with queries in line with the departments’ policies, processes & controls in an efficient manner that manages the inherent risk.

This role will support all operational brands within FCTG and is a centralized role.

Primary duties and responsibilities (KRAs)
- Corporate Supplier payments

Corporate consultants do not load any payments in the bank, they submit their payment packs to the payments team, the payments team will load, vet, first and second authorize the payments.

• Process payment requests that come into Freshdesk by following the departments processes;
• The process includes but is not limited to Loading, vetting and authorising once off payments and payments to beneficiaries (suppliers that we pay on an adhoc basis but atleast 1x per month);
• Ensuring all Protas entries are captured and referenced in the bank before authorising a payment (PAY number referenced on the bank etc. )
• Ensuring all Protas payment journals are posted before moving onto the next request;
• All payments to be allocated in Protas with no unchecked payments allowed;
• Ensuring that suppliers that are paid regularly are loaded as approved beneficiaries in the bank by following the correct approvals framework;
• Ensure bank open items relating to payments released by yourself are reconciled within 24 hours with no entries unresolved at the time of transfer;
• Invoicing corporate car hire orders in Protas is a mandatory requirement for this role;
• Retail supplier Payments

Retail consultants load their own payments in the bank, they submit their payment packs to their TL who will first auth the payment, the pack is then sent to the payments team will second auth the payments. After hours support will be required and a roster will be applicable.

If a TL is not in store then the payments team will first and second auth the payment request.

The scope of the payment requests includes but is not limited to:

• Approval of preferred and non-preferred payments to retail suppliers;
• Approval of payments when team leaders are not in store;
• Ensuring all correct documents are received before processing of payment;
• Ensuring that suppliers that are paid regularly are loaded as approved beneficiaries in the bank by following the correct approvals framework;
• Customer refunds
• Responsible for Retail and corporate customer refunds;
• Responsible for loading, vetting and 1st authing customer refunds in line with the departments policies and procedures;
• Team Responsibilities
• Ad-hoc duties to support the Finance Team as and when required;
• Provide quality service to our internal clients and act as a point of reference for support team and supplier queries;

Hierarchy:
Reports into the Accounting operations Accountant

Key communication and relationships:
Internal: Accounts Payable Manager, Accounting operations Financial controller, Operations Team leaders, Travel Managers, Area Leaders, Consultants, internal auditors, Accounts Receivable team (mainly regarding customer queries on billings), banking

External: Suppliers, external auditors.

Job Requirements

Education and qualification:
Minimum requirements

Added advantage

Matric

Protas knowledge, Omnis Knowledge will be valuable in this role

Experience:

• Basic to intermediate levels of excel knowledge will be beneficial;
• Customer service orientation with strong interpersonal skills and negotiation skills;
• Proven track record of being accurate, deadline driven and detail oriented;
• Strong time management - flexible and able to balance multiple priorities;

Other:
Location:
Main Head Office - Johannesburg

Travelling:
Local travel may be required

Office hours:
08:00am to 17:00pm Monday to Friday

Additional:
After hours support will be rostered including weekends.

Attendance of company functions is required.