Security Operations Manager - (54/22 Pta)

Job Description (Roles and Responsibilities)

Purpose of the role:
The role of the Security Operations Manager is to support the Regional Overseas Security Manager in providing security for UK diplomatic staff and their families, country based staff when at work and all those on our premises.

This includes ensuring that appropriate security measures are implemented at the British High Commission offices and that BHC buildings and assets are protected and to ensure staff are receiving and following correct security advice and procedures. The security department also ensures that staff working in the mission offices have the required security clearance to access buildings and information and maintain access control.

The role requires an individual who is flexible across all of these areas and who can demonstrate high standards of professionalism and deliver a high quality service. The jobholder will need to be willing to work flexibly to help others, take on different tasks where work pressures are heavy, cover leave absences and deal with emergencies. This can involve occasional security related calls in the evenings and weekends, for which a mobile phone and allowance is provided.

The role is ideally suited to someone who:

• Enjoys being part of a very busy team but can work independently with little supervision.
• Has strong administrative and IT skills including Excel.
• Enjoys managing security situations, working to keep people safe.
• Wants to develop experience in finance and running projects
• Is a good communicator and people-person, who takes pride in good service.
• It is essential for the jobholder to have a valid driving licence as driving (in a company vehicle) to locations is required.
• Previous experience of working in a security services environment at management level or other similar management experience is essential.

Roles and Responsibilities:

• Provide thorough security briefings for new diplomatic staff spouses/partners, in county staff members and official visitors. In addition to certify CBS vetting documents on induction and assist with vetting clearances. Ensure staff and visitors are adequately trained and have attended the required security training. The ROSM leads on UKB briefings and content however there may be times when she is not available.
• Managing and organising tasks required in the security department to support the overall objectives of the security department including report gathering, information analysis, responding to incidents, access control measures or supporting officers in official visits and events, managing contractors, tracking progress and good record keeping.
• To visit Johannesburg weekly and Cape Town regularly (this will be decided by the ROSM depending on work demands) to check security works and check and sign off projects that are being overseen by the estates/security managers. To meet security contacts and build up strong connections in order to gather relevant security reports and information. To gather regular and relevant crime reports for areas around the Western Cape and Johannesburg where our staff live or travel to in order to help keep staff apprised of the crime situation. To meet the G4S contract managers for KPI meetings and other updates and oversee extra guarding requirements/training as needed.
• Arrange and carry out various incident drills in line with FCDO protocol often in collaboration with the security department, guarding contractors and the health and safety teams. This includes briefing of staff in an appropriate manner as advised by the ROSM.
• Assist in preparing for VIP level official visits to South Africa (supporting the Jo’burg and Cape Town teams - and Pretoria in absence of PSM) and work together with the visits officer to ensure all security protocols are in place to ensure the safety and security of the visit.
• To support the budget and finance duties and work with the Post Security manager on raising acquisitions, receipting and invoicing security works and ensuring ROSM is updated and spreadsheets are kept updated. on the security budget spend
• Assisting the ROSM in reporting and recording any breaches of security informing the ROSM/PSO at the earliest opportunity and ensure incident reporting to London is completed and escalated in a timely manner. To assist the ROAM in security vetting procedures for CBS staff. Helping to maintain post security regulations and updating vetting information on the IT systems.
• Conducting property assessments and security equipment checks at residences and offices and ensuring anything faulty is addressed in a priority manner ensuring British High Commission high standards are met, and in compliance with Security/ Safety requirements. Organising contractors, related to property security works of for urgent repairs. Assessing security standards at properties and completing accurate write ups and recommendations - Keeping the ROSM updated
• Managing secur