Descrição
Overview
Job title : Windows / VMware Administrator
Location : Monterrey, Mexico
Responsibilities:
- Adhering to SLAs
- Mentoring / Training Team Members
- Handling tickets / requests
- Perform root cause analysis
- Troubleshooting technical issues
- Defining processes and ensuring that the processes are adhered to
- Oversees and is responsible for successful completion of Installation, configuration and migration
- Ensure maximum uptime according to the SLA
- Understanding of Multi-geo support environment
- Responsible for building / maintaining a test environment
- Improves and maintains customer and employee satisfaction
- Suggests new technologies and design changes
- Monitoring and maintaining SLA requirements by the team members
- Planning Backup/Restoration Strategy for 24x7 operation support
- Suggesting patches/upgrades to maintain security level
- Testing / Auditing/processes as required from time to time
- Identify Skill gaps and plan for training / knowledge updating
Technical Requirements
- Installing, configuring and maintaining Win 2016, Win2012, Win2008, Win2K3 servers
- User Account administration
- File and Printer administration
- Patch administration and deployment
- Fine-tune the system for optimal performance
- Troubleshooting Clusters and related issues in a SAN environment
- Experience in backups and restore/ recovery
- Troubleshooting Hardware and Operating system related issue
- Should have good communication and customer interaction skills.
- Must have aptitude and attitude to learn / work on new technologies.
- VMware Infrastructure Administration and management
- Installations for security patches, functional patches and version upgrades
- Performance tuning of ESX server
- Document support processes
- Interact with Service desk supervision team for Verification of solutions.
- Maintain Compliance with Corporate Security Policies:
- Security Policies: Work together with the security team, identify the server venerability issues and resolving them.
- Responsible for restoration of data.
- VMware ESX (from version 4.0 and higher)
Proficient on VMware technologies like:
VMware High-Availability, VMware Vmotion, VMware DRS, VMware vCenter and vCenter Update Manager, - VMware vCenter and Web console
- Provide 2nd level systems support