Quality Assurance Analyst of Contact Center

We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location

Designation: Quality Assurance Analyst

Experience: 1 to 2 years

Location: Dubai

Education: Any Graduate Holder

Salary - 8 to 10 K

• Monitoring quality of calls made received or made by contact center.
• Listening to call recordings and provide scores as per the decided metrics.
• Convert the scores into feedback and convey it to the Agents and Team Leader.
• Create project plan on focused audit and ensures adherence to update management.

Job Requirements:

• Thorough understanding of Call quality parameters.
• Minimum experience of 4 years as Quality Analyst in a contact center.
• Strong Oral and Written communication skills.
• Knowledge of Scoring techniques.

Job Types: Full-time, Permanent

Salary: AED8,000.00 - AED10,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (required)