Descrição
Our client is looking for an experienced Ticketing Supervisor with advanced customer service experience, people management and problem solving skills, strong analytical background, high level of GDS knowledge and of course the ability to communicate effectively with customers, team members and other partners.
The Ticketing Supervisor is responsible for overseeing the daily tasks of the Ticketing team, focused on new bookings and Schedule changes. This role includes communicating customer service objectives to Travel Agents, compiling data to make assessments of their team’s progress and coordinating with upper management to find ways to enhance the customer service objectives among employees.
Responsibilities
Promote excellent performance by leading the team and supervising the daily operations of the department & Clearly set & communicate targets and use data to monitor & measure the team’s performance
Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity
Develop, implement new or improve existing business policies/processes to improve the services offered
Ensure clarity around priorities and goals based on the organization's objectives Identify, develop and hire new talent
Investigate and handle escalated, complex cases to ensure proper resolution
Communicate with the upper management & deal with difficult stakeholders
Requirements:
At least 4 years of similar working experience in a fast-paced customer support environment
Excellent interpersonal and leadership skills
Experience working with demanding targets and tight deadlines
Results-driven approach to problem-solving
Process-oriented analytical thinking with the ability to extract information from data
High level of GDS knowledge (Amedeus mandatory requirement)
Self-motivated, tactful, creative and strategic thinker
Benefits
The opportunity to work in a highly paced environment Hybrid employment model Excellent salary Bonus performance scheme
Salary: From R20,000.00 per month
Ability to commute/relocate:
- Century City, Western Cape: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Do you have GDS knowledge?
- Do you have ticketing experience?
Education:
- Bachelors (required)