Descrição
About Webhelp
Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 110,000 game-changers from more than 140 locations in 58 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
Our client
LG Electronics mission is to understand customers and to offer optimum solutions and new experiences through ceaseless innovation, thus helping customers lead better lives. Going beyond the excellence of its technology, LG offers dedicated after-sales service, ready to act within the shortest possible time frames.
Your mission at Webhelp
We are bringing a Technical Support Advisor on board to support us in maintaining our business quality standards and achieving high-level production performance.
What you will be doing at Webhelp
As a Technical Support Advisor, you will:
- Maintain client relationships through product support and troubleshooting.
- Manage effectively all incoming incidents in a customer service environment and through a ticketing tool
- Gather information from customers.
We’ll be a great match if you:
- Have high level of Portuguese (written and oral)
- Familiarity/aptitude with smart electronical devices concerning audio video and home appliances
- Proficient PC skills
- Team player
- Excellent communication skills (ability to communicate technical issues in non-technical terms)
- Ability to operate in high pressure situations
- Keen sense of technical curiosity
Preferred skills
- Associate degree preferred or equivalent job experience preferred
- Familiar with ticketing systems is preferred but not necessary
- Excellent written and verbal communication skills
What we offer:
- Competitive wages (14 monthly payments per year)
- Monthly meal allowance paid in voucher card (net)
- Health Insurance after 6 months
- Personal development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural project
- Good career prospects in a reputable company that rewards serious and hard workers
Office Schedule from Monday to Friday:
Workplace:Work on site in Tagus Park, Oeiras - Lisbon, Portugal
Life at our company:
- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!
- We promote inter-company mobility to work at any of our sites around the world
All submissions will be treated confidentially under the General Data Protection Regulation.
Webhelp Portugal is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
Tipo de oferta: Integral/Full-time
Benefícios:
- Cartão/Ticket refeição
Horário de trabalho:
- De segunda à sexta-feira
Tipos de pagamento complementares:
- Bónus de performance
- Décimo terceiro salário
- Subsídio de Natal
Possibilidade de deslocação diária/mudança de residência:
- Lisboa, Distrito de Lisboa: Deslocar-se ou estar disposto a mudar-se para o local da oferta antes de começar a trabalhar (obrigatório)