Descrição
Responsibilities:
Ensure our customers the best possible service and delivery.
Handling inquiries and general customer service.
Registration and follow-up of orders.
Job Qualifications:
Good computer skills.
Good command of the Icelandic language and can write grammatically correct text. Knowledge and interest in claim management is an advantage.
The resource is in charge of the operational management of the customers on a daily basis, ensuring efficiency and effectiveness in the process of order management.
Independent and high-quality work methods, a strong sense of service and interpersonal skills.
Salary is fixed 1000$
Must be fluent in with accent (English + French)
SPEAKING & WRITING skills must be very good
Key Accountabilities:
- Monitoring and managing customers’ master data according to distributors’ requirements being the owner of the Accounts.
- Managing the customers’ portfolio ensuring the right status of “Follow up with them”
- Supporting the organization of events and customers’ visits to guarantee the achievement of sales’ target with assistance during the selection.
- Actively analyzing processes/flows and proposing and give them the right solutions for both Customer Service structure and clients’ requests.
- Positive attitude. Being calm and cheerful when things go wrong.
- Communication. You can listen and say information clearly when you speak or write.
- Teamwork.
- Self-management.
- Willingness to learn.
- Thinking skills (problem solving and decision making)
- Resilience.
- Dynamic, passionate and enthusiastic attitude.
Salary: Up to 5,000.00DH per month
Ability to commute/relocate:
- Marrakech: Reliably commute or planning to relocate before starting work (required)
Education:
- High School Diploma or equivalent (preferred)
Experience:
- Expert: 1 year (preferred)
Language:
- French (preferred)