Descrição
Brand Manager
- Overseeing the brands / outlet operations and maintaining its operational smoothness
- Support the Team in achieving all goals and Key Performance Objective
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints/feedbacks
- Check that all amenities and utensils are properly stocked and inspected
- Prepare weekly meeting and monthly management reports in relation to outlet performance
- Provide leadership in cultivating, guiding and coaching staff in providing excellent service experience to all guests and payroll administration
- Liaise with Central Kitchen and external suppliers for food supply stocks
- Ensure that safety and hygiene standards are always strictly adhered to and comply in accordance with regulations
Requirements:
- Work experience as an Brand/Operation Manager or Assistant Operations Manager or similar role in the f&b/hospitality industry
- Good analytical, problem solving and decision-making skills
- Possess exceptional communication and interpersonal skills to maintain good relationship with diverse guests and employees within the restaurant
- General knowledge about food allergies, dietary restriction, common brand of beverages to ensure smooth recommendation to guests