Descrição
Assist the Resort Manager in ensuring implementation and monitoring the whole strategy for maintaining the quality and completion of the Bobocabin transitional stage from ‘Site Construction/Preparation’ into ‘Site Live’ at the appointed area.
Fully accountable to build, maintaining, and continuously improve business operations of the branches to ensure efficient operation on a day-to-day basis.
Assist the Resort Manager in developing the product and service strategy for Bobocabin Customer Service Excellence by collaborating with all functional leaders and aligning in a constant manner with all Cabin and Van Operations teams.
Assist the Resort Manager in setting target product and service levels for all Bobocabin Branches, ensure they are achieved, and identify innovative ways to enhance current service levels to surprise and delight our customers
Manage the performance and development of the cabin operation team by aligning and setting some targets for the Branch of Cabin leaders based on directions from the Resort Manager.
Monitor cabin operations team’s KPIs and report regularly to the Resort Manager regarding any risks or opportunities identified
Assist the Resort Manager in developing new initiatives to increase productivity, gain efficiencies, decrease customer friction, and enhance Bobocabin’s NPS along with the CRM team
Through the direction of Resort Manager, partnering with the tech team to develop and integrate new technologies to improve all stages’ efficiency and customer experience in Bobocabin
Through the direction of Resort Manager, work closely with the Cabin leaders to develop resource plans fit for business needs, training programs to improve quality of service, and process improvements to deliver strong results
Assisting the Resort Manager to act as a liaison for all Operations as well Cabin Operations team pertaining to the process of Site Construction into the Site Live stage
Bachelor's degree from a well-known university,
Minimum 2 years of experience with extensive exposure to city / branch operations with exposure to services management, and stakeholders management.
Fluent in English verbally and in writing
Familiar with PMS and POS systems Google Suites, and Microsoft Office
Excellent Interpersonal Communication Skills
Strong in organizing, planning, and relationship management.
Very fluent in numbers, excellent in analyzing data, and using analytics to make decisions.
Results driven with strong communication & interpersonal skill.
Excellent Adaptability to Fast-paced Environment
Familiar with Setting up and Maintaining KPIs
Familiar with SOP and Policies development
Product and Service Quality Improvements
Focus on Operational Excellence and Quality Assurance
Experienced in coaching & training delivery
Bandung based with frequent travels required to oversee Bobocabin branches at West Java & North Sumatra area