EMPREGO

Technical Support Specialist - Second Level

Forvan Technology Services-Woodstock, Canadá

Job Summary

The primary responsibility of a Technical Support Specialist - Second Level - is to ensure that all customer contact is handled professionally and efficiently. The Technical Support specialists will be expected to help maintain Forvan’s high service level reputation in this competitive industry, by responding to and resolving technical issues in a competent and timely manner. Additional consideration will be provided to individuals that qualify for government training programs.

Responsibilities:

  • Perform a high level assessment on the severity of calls.
  • Provide timely follow up with clients and ensure issue resolution and customer satisfaction.
  • Develop troubleshooting skills to be proactive in identifying new and existing problems.
  • Proactively escalate customer issues to management when appropriate.
  • Provide back support for other technicians
  • Installing and configuring new server/switches/router equipment
  • On-site implementations as required
  • On-site assessments as required
  • Participate in after hours on-call support as required.

Skills Required:

  • Excellent English, with a high level of written and oral communication skills.
  • An outstanding service attitude that strives to exceed customer expectations.
  • Positive learning attitude and initiative to improve skills and help others.
  • High attention to accuracy and detail.
  • An honest, trustworthy and reliable work ethic.
  • Readiness to ask for help when knowledge or assistance is needed.
  • Valid drivers license & reliable transportation.
  • VMWARE knowledge an asset
  • Familiar with Microsoft Server Operating Systems
  • Familiar with Cybersecurity Best practices
  • Familiar with Microsoft Cloud Administration
  • Microsoft designations preferred.
  • A+ designations preferred.

Job Types: Full-time, Permanent

Salary: $40,000.00-$50,000.00 per year

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime

Supplemental pay types:

  • Bonus pay
  • Overtime pay

Ability to commute/relocate:

  • Woodstock, ON N4S 1T1: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • industry: 2 years (required)

Work Location: One location