EMPREGO

HR Customer Support Officers X 4

Indigeco Pty Ltd-Newcastle, Austrália

Located at Newcastle

  • $31.5 per hour + super
  • ASAP start, 5 months contract

5 months contract

Located at Newcastle and WFH negotiable

$31 per hour + super

All training provided, only thing required is good customer service skills and a positive attitude.

Primary purpose of the role

This purpose of this role is to deliver high quality customer service and to support our school based and corporate customers by providing initial advice and direction in relation to human resources related queries within a shared services contact centre environment.

In addition, the role assists in the recording and maintenance of the customer enquiries data base as part of the customer relationship management system.

Responsibilities

  • Ability to deliver high quality customer service, through strong customer engagement in a high volume contact centre environment
  • Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
  • Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
  • Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
  • Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
  • Ability to confidently use multiple technology platforms and databases
  • Must adhere and meet to Contact Centre KPI’s on a daily and monthly basis

Essential Requirements

  • Ability to work on a rotating roster, Monday to Friday between 7:30am to 6:00pm
  • Strong Customer Service Skills
  • Understanding of basic HR administrative processes beneficial

If this sounds like you, APPLY NOW!

Bee Nguyen

Recruitment Specialist

1800 621 700

Applications received after the due date may be considered for similar roles.
- "Indigeco Acknowledges the Traditional Custodians of country throughout Australia and Recognise our Brothers & Sisters Connection to Land, Waters and Community. We pay our Respects to our Brothers & Sisters our Culture & to our Elders past, present & future"._