Descrição
Job Family:
Technical Support
Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!
- General Description:
Under direct supervision, provides Technical Support to both external and internal customers worldwide, regarding questions on technical aspects of the following Sabre Products: TripCase, Sabre Traveler Communications Sabre Virtual Payments, Safepoint. Follows-up and escalates unresolved problems to Product Marketing and Technology to ensure resolution is accomplished. Tracks contacts to identify trends and provide feedback to internal departments and customers. We are looking for a team player that takes pride in resolving customer problems, it’s proactive and focused and has the ability to work under pressure and it’s able to absorb knowledge in a short period of time.
Acting as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high-speed multitasking environment. Shows a high sense of urgency for sensitive issues and ensures the right level of communication is maintained with internal and external teams
This is a great opportunity for an individual with strong customer support and technical acumen to play a key role in customer satisfaction and customer retention.
Requirements:
- Knowledge regarding Sabre Host/ GDS/ skills highly desired.-
- Bachelor's degree or equivalent technical experience strongly desired.-
- Works collaboratively in a team environment with account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues / service requests.-
- Strong time management and priority setting skills are required to be able to manage daily responsibilities and own technical development and growth.-
- Demonstrate sense of urgency for sensitive issues.This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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