Descrição
Localização:
Lisboa
- Tipo de Oportunidade
Full-TimeReferência
SC00610225154
Aberta em
31 janeiro 2023
Descrição de Tarefas e Responsabilidades:
Noesis is seeking for a Service Desk, that unique professional who thrives on solving problems and is excited about taking on new challenges. There is the need for a capacity to keep up with new technology and support of a transformation program.
- Work with our monitoring team to identify, prioritize, resolve problems, and enhance our service offering to clients.
- Document and communicate incidents, outages, ticket status, problem resolutions (internally and externally), and escalate tickets appropriately.
- Identify critical issues, prioritize, and respond to tickets to ensure SLAs are met.
Descrição do Perfil
- Competent in defining, documenting and managing procedures and processes.
- Validate or reject suspected major incidents ensuring they are correctly identified, understood, categorized and resolved.
- Responsible for maintaining a consistent and timely delivery of Incident & Problem Management in line with company procedure and industry best practice
- Work with internal stakeholders, customers, 3rd party vendors and business units in all matters relating to Incident & Problem Management to deliver customer service excellence
- Good interpersonal and communication skills also in English, Spanish is considered a Plus
Location: Lisbon (on-site)