Descrição
Job Title: CWOS Agent (Data Analyst)
Position: Supporting contingent worker program office with onboarding, offboarding, worker record maintenance and customer support
- Good English communicaiton skills required.
Job description:
Responsibilities for role of CWOS Agent include
- Execute data queries across multiple data sources in support of on time customer support.
- Assist our suppliers and stakeholders with system support and raising tickets, record change management and with record administrative problems when using our CWOS products and services.
- Resolving queries, guiding users through system features and functionalities and completing transactions to ensure timely support,
- Person will be responsible to maintain training materials and desktop procedures, deliver weekly, monthly and quarterly data governance activities including data mapping and validation in support of regulatory reporting, have capability to report results and findings effectively and succinctly to the program office.
- Weekly indicator management and reporting, analysis and dashboard maintenance, identifying KPIs for customer queries to drive business decisions.
- Able to analyze complex data and communicate the resulting insights with clarity. Someone who can tell the story, not just present numbers
- Visual presentation of data to help inform and support our business and product decisions
- Develop models, reports and dashboards and monitor the - Validity of the data across - Various data stores.
- Person will be responsible and accountable for daily reviews and execution of numerous governance activities to ensure worker onboarding is on time per SLA. Person to execute with urgency all urgent queries same day and respond to all queries with professionalism and a customer focus. Person to use initiative to solve problems being proactive
- Person will engage across a range of stakeholders and have problem solving skills, multi-tasking abilities and Exceptional communication skills Ability to effectively work with internal teams across numerous functions and Levels
- Ability to quickly Iearn complex business processes and understand the underlying transactional systems Expert in MS Excel, and SQL as optional benefit data analysis and - Visualization
- On the job Training is provided provided with peer support
- Years of experience required for this position: 4-5 years equivalent industry experience. Knowledge of Microsoft Teams, PowerAutomate and SQL beneficial
Strong Internet connection required to support large file management and uploads