Flight Follower - Ywg

Reporting to the SOCC Manager, the Flight Follower is the key position responsible and accountable for the coordination and communication of all aircraft movements, and for assisting in the planning, directing, coordinating and communicating of all aspects of Perimeter’s aircraft operations, both ground and air. The Flight Follower is also responsible to complete, and to ensure completion of, daily administrative taks in relation to aircraft movements.

Personal Characteristics

• Highly flexible, with the ability to respond quickly in a dynamic environment
• Professional and respectful, with a positive work attitude
• Timely with a high level of commitment to on-time performance is essential
• Motivated with the ability to work independently and as part of a team
• Effective verbal and written communication skills
• High level of respect, understanding and regard for First Nations communities
• Superior time management skills, multitasking skills and the ability to prioritize tasks
• Strong planning skills and detail-oriented
• Able to handle stressful situations in a calm and effective manner
• Proven time management skills with strong attention to detail

Key Responsibilities and Accountabilities

• Perform Flight Following and maintain the airline management software, which includes inputing Out, Off, On and In times for all flights, as well as a delay code when required
• Modify flight routing for all flights, as required
• Ensure that updated information is provided to Crew Scheduling, Duty Manager and the Flight Dispatch Centre, as the airline management software is updated
• Assist, if required, with ensuring that customer requirements are met on all flights with respect to flight crew and other items that may arise after hours
• Possess the ability to make informed decisions without compromising internal policies/procedures
• Provide training and mentoring to new flight followers, ensuring that the SOCC is maximizing operational effectiveness
• Monitor the airline management software, consulting and communicating with all departments to ensure operations run smoothly and efficiently
• Communicate to all departments when an irregular operations (IROP) situation occurs
• Communicate movement reports for all flights when required
• Predict “real time” and proactively organize/re-organize all flights on the “Day of Ops” Board when required
• Assign all flights in the airline management software to an aircraft
• Work with the Duty Manager and Maintance Operations Control (MOC) to schedule all required maintenance
• Assist when required by MOC to input maintenance blocks into the airline management software
• Work with Crew Scheduling to communicate flight assignment changes to appropriate crew members
• Assist the Duty Manager and Commercial Ops, when required, with passenger loads and organizing aircraft to maximize customer service and efficiency in “real time”
• Enter all required data from the Operational Flight Plans and Journey Logbook to ensure flight crew flight time information is accurate
• Perform daily Quality Control (QC) audits of Operational Flight Plans
• Populate and send the daily SOCC report
• Identify and recommend efficiency opportunities to management, which will improve upon daily processes to capture operational efficiencies, i.e. improve reporting accuracy, completeness, timeliness, routes that need more/less capacity
• Demonstrate positive and respectful teamwork by providing ongoing support and assistance to the SOCC and understanding how your performance may affect the Operations department
• Actively demonstrate the willingness to share knowledge and learn from others
• Perform additional duties as assigned

Minimum Education, Experience and Certifications

• High school diploma or General Education Degree (GED) equivalent
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
• Canadian Radio License (Aeronautical) required
• Prior experience in operations and/or flight coordination preferred but not required
• Transport Canada Generic Dispatch Exams (FDMET and FDOPS) are considered an asset, but not required
• Strong customer service experience considered an asset
• Previous experience with Airline Management Software considered an asset
• Experience using Microsoft Office Suite (Outlook, Excel, Word)
• Indigenous and Cultural Awareness Training considered an asset

Working Conditions

• Physically able to perform all listed job duties
• Travel by aircraft and other means as required by role
• Manual dexterity required to use desktop computer and telephone
• Modified work agreement (7 on/7 off or Monday-Friday)
• Various shifts at a fast pace in order to meet service level requirements of the airline
• Work performed primarily in an office environment
• Able to work outside of public transit hours
• Occasional lifting of approximately 30 lbs may be required
• Physical location of this