Descrição
We're making zero carbon happen
We're OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast.
We call this Plan Zero - and it shows how we'll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?
Do great green things with OVO Energy
So much has changed since we launched in 2009. Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one.
Everyone belongs at OVO
Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences.
We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are - we can't wait to meet you.
Where in the world of OVO will I be working?
Our new Account Management model enables us to treat members as individuals, understanding their needs in a personal and relevant way. Our aim is to resolve members' queries as quickly as possible, with the best level of service, in an award winning working environment for our people.
Account Management is built on a culture of agility, continuous improvement and peer to peer coaching. This is what we call #SquadLife.
What will I be doing?
As a Group Lead in our Account Management function, your core responsibility will be to lead a group of Zero Carbon Living Agents across multiple Squads. This role is pivotal to the success of our new Target Operating Model and will be accountable for the embedding of agile ways of working and a culture built on coaching and continuous improvement.
Key responsibilities include:
- Lead a group of customer facing advisors & support functions to deliver a range of business, customer & people outcomes.
- Steward the development and evolution of Agile ways of working Account Management, developing the rituals, processes and celebrations to make the Target Operating Model a success.
- Foster & embed an agile, digital-first culture that creates an environment which enables achievement of courageous targets.
- Role model OVO's 5 leadership behaviors and work collaboratively with colleagues to champion peer-to-peer support and coaching.
- Work alongside the People Experience Team to execute the quarterly engagement survey and take action insights, continually looking for opportunities to make OVO a Great Place To Work
- Role model and champion initiatives that support our award winning Belonging Networks and take accountability for moving the dial on diversity & inclusion within your Tribe.
- Manages the interface between long term transformational projects and Continuous Improvement initiatives to drive business performance
- Work with F&P to manage capacity & overflow management, ensuring the Tribe is always resourced with the right people, with the right skills, at the right time.
- Plan and manage development across the Squads to ensure the right level of competence for the future.
Is this the job for me?
Our members are at the heart of everything we do. We're looking for people who thrive off solving others' problems and who are willing to go above and beyond to keep our customers happy and our people engaged.
You should be an authentic leader and experienced multitasker. Someone who could easily maintain high performance across conflicting priorities but who also isn't afraid to step in and support conversations with customers when there is a need. Working within the energy sector can also be quite fast-paced; there is a lot to learn, so it's a huge plus if you're a quick learner and able to retain a wealth of information.
Most importantly, you'll share the values that have driven our achievements so far;
Find A Better Way - Do you have a curious mindset, determined to find a better, simpler and more efficient way of doing things? Do you collaborate well with others to solve problems and come up with solutions? Can you balance pace with attention to detail and effectively prioritise tasks?
*Do What's Right - *Do you actively listen to others, seeking to understand first and foremost? Are you courageous enough to challenge things when they don't look or feel right? Are you comfortable facing into difficult conversations, giving and receiving constructive feedback?
*Build Something Great - *Will you continually challenge yourself and others to find innovative new ideas which contribute to OVO's long-term vision. And most importantly, will you put OVO's members at the centre of everything you do, achieving brilliant results every single time.
Brilliant benefits for a world-changing team
Our people are at the heart of Plan Zero. That's why we offer plenty of green benefits and progressive policies to make you feel at home.
For starters, you'll get 34 days of holiday (including bank holidays).
Then th