Service Cashier

Who We Are
At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

Reports to: Service Manager

Summary
This position is responsible for the professional and efficient administration of invoice payment from service customers, responding to telephone calls and general service department queries. The position also handles a variety of clerical duties which include the maintenance and presentation of a professional office.

Duties and Responsibilities

• Greets customers and visitors in the service department, ensuring optimum customer service.
• Answers and directs phone calls, ensuring messages are delivered to the respective parties.
• Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting general information.
• Answers customer questions as best to their knowledge or refers them to someone who is able, if they are unable to answer the question.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individual or individuals for resolution.
• Makes changes and issues receipts to customers.
• Reconciliation of cash drawers daily.
• Maintains housekeeping and general cleanliness of the service reception area ensuring maintenance issues are reported immediately.
• Develops and maintains an efficient, current file and record management system both for electronic and paper documentation.
• Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
• Maintains sensitive and confidential customer and company data safe and secure.
• Maintains a positive working relationship with team members a n d management in a team environment.
• Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness always.

Skills and Qualifications

• Minimum of 1 year experience in a cash handling capacity.
• Excellent interpersonal and customer service skills.
• Must be able to communicate in English, written and verbal.
• Excellent telephone etiquette.
• Proficiency with Microsoft Office ; Outlook, Word, Excel.
• Detail oriented and excellent organizational s kills.
• Must be able to multi-task.
• Ability to work efficiently and effectively under pressure with simultaneous deadlines.

What’s in it for you

In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

• Discounted programs to enhance employee experience
• Enhanced vacation policy, based on tenure
• Track Days & Budget Car Track Challenge
• Seasonal Employee Events
• Support in career advancement
• Robust training and development programs
• RRSP/DPSP/TFSA
• Company paid Life Insurance, Accidental Death & Dismemberment
• Comprehensive Health and Dental and extended Health Care
• Employee Assistance Program
• Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Ability to commute/relocate:

• MARKHAM, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 3 years (required)

Work Location: One location