Descrição
World Talent Selection is recruiting English speakers Talent for a prestigious client in Lisbon.
Position : English Customer Service - Fashion Industry M/F
Responsibility
Ensure an adequate response time while delivering the highest possible service;
Assist, by phone or through written support, to any of the customer’s questions and concerns regarding the service;
Maintain excellent quality and efficiency to achieve our team targets;
Identify and process orders that may be fraudulent;
Provide Information regarding shipping and delivery;
Advice our customers on a high level, providing updated help guides and meeting their individual needs.
Requirements:
Fluent on English C1 written and spoken;
Social media responsiveness, including tracking and responding to customer comments;
Ability to ensure positive delivery of messages to our customers;
Ability to create upsell and cross-sell opportunities;
Problem-solving skills;
Good argumentations skills.
Offer
Work in Offices :Entrecampos
Work schedule : Monday to Sunday - 8h/day between 7am to 10pm with 2 days per week;
Performance bonuses;
Excellent work opportunity in a leading multinational company;
International career in a multicultural environment;
Possibility of cooperation with leaders in various industries;
Stable work and career progression;
Long-term development opportunities;
Health Insurance since day one in the company;
Salary: 990.00€ - 1,150.00€ per month
Application Question(s):
- Availability to start immediately ?
Education:
- High school or equivalent (required)
Experience:
- Customer Service: 1 year (required)
Language:
- English C1 minimum (required)
License/Certification:
- Work permit in Portugal? (required)