Robotics Process Automation Specialist

The Role:
What’s the role?

This is a newly created role leveraging new technology. An RPA Specialist will help to improve an organization's operating systems through the review, testing, repair and maintenance of these systems. Operating mechanisms include computer systems and networks, as well as manufacturing processes.

Robotics Process Automation Specialist will be responsible for delivery of the Automation agenda for Customer Operations. This will include enabling the process and systems from project intake, prioritization through to implementation and value realization. This will be done in collaboration with stakeholders across the Global Commercial functions to solve business operations pain points, transform work processes, while embedding Automation as part of the Continuous Improvement culture in Customer Operations.

• This job requiring getting in contact with operational teams and in this way, building new ways of working. Expectation is to combine the world of business processes with the world of IT technology by creating robots for the existing processes.
• This role will be responsible for setting up the Processes and tools to drive maximum business value in Automation including: Identify, prioritize, and scope automation opportunities within Customer Operations Teams;
• Liaise with the respective Continuous Improvement Focal, Project and Process stakeholders, process SMEs as appropriate to analyze the business processes for automation;
• Plan for scaling & replicating of Automation capabilities across Customer Operations Hubs; Analyze the as-is business processes and design RPA plan by eliminating the unnecessary /non-value activities;
• Effectively prioritize the requests for automation development and challenge the need as appropriate;
• Analyze, design, code and implement RPA solutions within the Deal Management & Order to Cash teams, ensure RPA solutions are built according to standards by enforcing process controls;
• Creating and maintaining solution detailed technical design documentation for reference and troubleshooting;
• Working closely with equivalent Automation Leads on other businesses sitting on SBO Krakow and other equivalent Centers of Excellence to maximize automation benefits and drive best practice implementations;
• Work closely with Robotics Process Automation Lead to analyze and design solutions based on business requirements;
• Embed Controls; Ensure robust Business Continuity Plans are in place in the event of RPA failure;
• Collect and report KPI’s and metrics related to automation(s);
• Support implemented tools readiness given the business need (bundle releases, system upgrades, new versions, new depots, etc.; Improvements benefits assessment
• Support peers on technical issues and challenges

Dimensions

Complexity of the job is caused by: Manual, repetitive, transaction activities Some of process are non-standard and local country specifics Post amendment changes, incorrect data Implementation of new Customer Value Propositions

What we need from You

• Proven experience in the successfully building or supporting excel macros/ Visual Basic scripts/Access and/or other forms of automation;
• Understanding of workflow-based logic and the ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution;
• Good Programming knowledge in MS Excel, MS Access, Visual Basic, HTML, SharePoint and SQL/PL SQL
• Working knowledge in ERP, Business Intelligence Tools, Client/Server scripting Languages, Cloud solution, (AWS, virtual desktop) would be added advantage; Experience in Microsoft Office; GSAP/ H3 experience preferred;
• Strong analytical skills with the ability to analyze complex requirements and define technical/functional advanced solutions;
• Good communication skills
• Fluent in English (min B2) + business /local language as per specific requirements

Company Description

Shell Egypt offers a portfolio of capacity building programs for Egyptian community targeting youth at high school, university and fresh graduates levels up to middle management level. The Programs include different offerings in STEM Education Like NXplorers Program, Shell Eco Marathon, Imagine the Future, in addition to its flagship entrepreneurship program Intilaaqah.

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